By the end of this course, you will be able to:

• Recognise the roles and responsibilities of health and social care professionals and their impact on patient care
• Discuss the ethical considerations that arise in health and social care settings
• Apply verbal and non-verbal communication techniques to enhance patient interactions
• Analyse the ethical considerations relevant to the provision of mental health care and support
• Discuss strategies for preventing common diseases and infection and promoting healthy behaviour
• Discuss the principles of consent and autonomy applied while working with patients and their families

By the end of this course, you will be able to:

• Define ‘normal’ behaviour
• Describe various neurotic and psychotic behavioural tendencies
• Outline therapeutic and drug interventions used to treat such disorders
• Describe the preconditions, signs and types of suicidal ideation and behaviours
• Explain the methods used to manage a violent patient, either armed or unarmed
• Identify what drives the effect of a particular substance on an individual
• Compare the long- and short-term effects of substance abuse
• Discuss stress management techniques and their use in mental health treatment
• Indicate the causes, signs and symptoms of burnout
• List the types of depression
• Outline the most common precipitating factors of violence

By the end of this course, you will be able to:

• Differentiate between the process of ageing and disability
• Describe the manner in which a range of the body’s systems deteriorate as the body ages
• Discuss the implications the deterioration of a client's body has on a care worker’s duties
• List a range of medical conditions that people suffer as a result of ageing
• Develop the skills necessary to identify and treat various medical conditions
• Realise that people with the same disability often have unique needs
• Discuss various spinal cord injuries and the effects they have on individuals and their lifestyles

By the end of this course, you will be able to:

• Define dementia and differentiate common forms of dementia by their typical features and symptoms
• Describe common symptoms and changing support needs across the early, middle and late stages of Alzheimer’s disease
• Describe ways to support families and care partners following a dementia diagnosis
• Describe common behaviour and communication changes experienced by people living with dementia
• Describe person-centred dementia care and the role of dignity, choice, comfort, and personal history in good support
• Recognise changed behaviour as possible communication of distress, pain, fear, unmet needs, or environmental stress
• Identify the care worker's role and limits in observing, supporting, documenting and reporting changes
• Select respectful verbal and non-verbal communication techniques when supporting people living with dementia
• Explain how to work respectfully with families, friends, care partners and wider care teams
• Select meaningful activities and psychosocial approaches that reflect the person’s needs and preferences
• Discuss young-onset dementia and how age, roles, relationships and responsibilities may influence support needs
• Explain how appropriate assistive technologies can help support orientation, communication and independence

By the end of this course, you will be able to:

• Define the role of a business administrator and their duties in any company or organization
• Describe different methods of good communication in a business
• Explain how to maintain security and confidentiality at work
• Explain procedures for disposal of hazardous materials
• Discuss how to use a diary system
• Describe the task of taking minutes at meetings
• Explain the types of products and services relevant to external customers
• Describe how to monitor and evaluate services to external customers
• Explain the purpose of producing high quality and attractive documents in a business environment
• Describe the reasons and benefits behind using Microsoft Office

By the end of this course, you will be able to:

• Recognize the key skills and responsibilities of a human resource manager
• Explain general recruitment, selection, training and appraisal processes
• Outline how employee separation and termination should occur
• Discuss how to manage and retain employees effectively
• Describe the role of internal culture affects an organization
• Identify strategies for managing the ‘process of change’ within an institution

By the end of this course, you will be able to:

• Define the ‘catering industry’ and its different types
• Discuss the importance of food safety in the catering industry
• Define HACCP food safety system and its importance
• Explain the key HACCP prerequisite programs
• List the five preliminary steps of HACCP
• Describe the seven principles of HACCP food safety system
• Explain how to establish a HACCP worksheet

By the end of this course, you will be able to:

• Explain the purpose of a behavior-based safety program
• Distinguish between the roles and responsibilities of a supervisor and an employee
• Identify factors that can cause incidents
• Explain the concept of workstation ergonomics concerning people and their work
• Describe how to prevent back injury problems in the workplace
• Explain health and safety legislation in schools, as well as specific duties and responsibilities
• Describe how to prepare for an emergency, how to report accidents and create a safety statement
• Explain the roles of safety representatives and a safety committee within the school system
• Recognize the signs of drug use and how to deal with someone you suspect is under the influence of alcohol or drugs